Use eSIM Quick Transfer on iPhone

Ooredoo now supports SIM transfers from your previous iPhone to your new iPhone without needing to contact us. You can also convert your current physical SIM card to an eSIM.

If you don't have access to your current iPhone, contact us to transfer your eSIM. While you're setting up your iPhone, if you're asked to transfer your SIM, follow the onscreen instructions to transfer your physical SIM or eSIM. If you need to transfer more than one SIM to your new iPhone, transfer your additional SIMs following the steps below or visit this link for video tutorials.

Make sure that you’re signed in with your Apple Account on both devices, or that your previous iPhone is unlocked with the device passcode, nearby with Bluetooth turned on, and using iOS 16 or later. If you don't have access to your current iPhone, contact your us to transfer your eSIM.

While you're setting up your iPhone, if you're asked to transfer your SIM, follow the onscreen instructions to transfer your physical SIM or eSIM. If you need to transfer more than one SIM to your new iPhone, transfer your additional SIMs by following the steps below.

Transfer a physical SIM or eSIM on your previous iPhone to an eSIM on your new iPhone after setup

1. On your new iPhone, go to Settings > Cellular > Add eSIM.

2. Choose a cellular plan to transfer from another iPhone. If you don't see a list of numbers, tap Transfer From Nearby iPhone. This requires both devices to have iOS 16 or later.

3. Check for instructions on your previous iPhone to confirm the transfer. To confirm, tap Transfer or, if asked for a verification code, enter the code that's displayed on your new iPhone.

4. Wait for the cellular plan to activate on your new iPhone. Your previous SIM is deactivated when the cellular plan on your new iPhone activates.

5. If a banner appears on your new iPhone that says Finish Setting Up Your Carrier's Cellular Plan, tap it. You will be redirected to our webpage to transfer your eSIM. If you need help, contact us on 111.

   

Convert a physical SIM to an eSIM on the same iPhone

You can convert a physical SIM to an eSIM on the same iPhone.

Follow these steps:

1. On your iPhone, go to Settings > Cellular.

2. Tap Convert to eSIM. If you don't see Convert to eSIM, your carrier doesn't support this option. Contact your carrier to move your phone number from your physical SIM to an eSIM using eSIM Carrier Activation or by scanning a QR code.

3. Tap Convert Cellular Plan.

4. Tap Convert to eSIM.

5. Wait for your eSIM to activate. Your previous SIM card is deactivated when the cellular plan on your iPhone activates.

6. Remove the physical SIM from your iPhone. Then restart your iPhone.

Use a QR code

You can use a QR code from your carrier to set up eSIM on your iPhone.

To activate your eSIM while setting up your iPhone:

1. When you get to the Set Up Cellular screen, tap Use QR code.

2. Follow the onscreen instructions.

To activate your eSIM after you set up your iPhone, contact your us to get a QR code. Then follow these steps:

1. Open the Camera app and scan your QR code. When the Cellular Plan Detected notification appears, tap it.

2. If you’re using an iPhone with iOS 17.4 or later and you receive a QR code from your carrier in an email, or from the carrier webpage, touch and hold the QR code, then tap Add eSIM.

3. Tap Continue at the bottom of the screen.

4. Tap Add Cellular Plan.

If you’re asked to enter a confirmation code to activate your eSIM, enter the number that we will send you via SMS.

Other eSIM activation methods

Some carriers may send you a link instead of a QR code to download your eSIM.

1. On your iPhone with iOS 17.4 or later, tap the link to set up your eSIM.

2. When the Activate New eSIM notification appears, tap Allow.

3. Tap Continue at the bottom of the screen.

Ooredoo supports activating eSIM using an app, download your our app from the App Store using the link https://apps.apple.com/eg/app/ooredoo-qatar/id619828745 and follow the instructions.

Enter the eSIM information manually if necessary

1. Contact your carrier to get the eSIM details you need to enter.

2. Go to Settings.

3. Tap either Cellular or Mobile Data.

4. Tap Add Cellular Plan.

5. Tap Enter Details Manually at the bottom of your iPhone screen.

Transferring an eSIM from an Android or other non-Apple device

If you are transferring an eSIM from a non-Apple device to an iPhone, you must contact us to help you transfer your eSIM either by eSIM carrier activation or by providing a QR code. If you purchased your iPhone directly from Apple or from a carrier in the US, they may have already assigned an eSIM to your device. Follow the onscreen instructions to transfer your eSIM. If you do not see onscreen instructions, contact Ooredoo customer service.