Shahry Me Terms and Conditions

Shahry Me Terms and Conditions

THE SERVICES:

  1. You will be able to sign up to Shahry Me service through the Shahry Me app. All engagement with customers will be completely digital through the Shahry Me app, including payments, plan changes, additional service subscriptions, customer support, etc.
  2. Your Shahry Me service subscription will be activated under one (1) main QID and the user of this QID will be the Primary User.
  3. The starting price of Shahry Me subscription is QR 125 per month (30 calendar days). Customer will get 8GB local data, 300 local calling minutes/SMS and 30 international minutes valid to 120 destinations. Customer can build upon that by boosting his plan with various options of additional allowances.
  4. Validity of Shahry Me subscription is 30 calendar days and the service is automatically renewed after this period.
  5. Customer can boost Shahry Me service with local minutes, international minutes or local data at any time. All boosted allowances will be valid until end of validity cycle expiry date of main subscription. For example – Shahry Me subscription is valid from 1 December  to 30 December . Customer boosts data allowance on 15 December. Boosted allowance will expire on 30 December. Customer also boosts local calling allowance on 25 December. Boosted allowance will expire on 30 December.
  6. Shahry Me service allows customer to add extra, secondary SIM cards to main Shahry Me plan. Adding secondary SIM cards will cost QR 110 per month (30 calendar days) – every secondary SIM card adds an additional 8GB of local data, 300 Local minutes/SMS and 30 International minutes to main Shahry Me plan.
  7. Primary user will be able to subscribe to up to 4 secondary SIM cards, which he will have full control over, including payment obligations.
  8. Primary user has wide flexibility of control on how Shahry Me allowances can be used by secondary SIMs. Primary user can allocate local Data, local minutes/SMS and international minutes to all or selected secondary users. Alternatively, freely share purchased allowances between all SIMs without putting any limits.
  9. Primary user can change allowance allocations, move allowances from one user to another or remove any limits as many times as it is required. Changes will be applied automatically and instantly and all changes are free of charge.
  10. Secondary users can request additional local data, local minutes/SMS and international minutes from primary user and the primary user will be notified about request on Shahry Me app and will have to approve or reject the request.
  11. International minutes included in the Shahry 5G packs are valid for 121 countries*.
    • See our list of countries:


  12. There will be no carryover of any allowances within the packs. Once the subscription is renewed, any unused allowance from the selected packs will be forfeited.
  13. During service subscription, the customer will be asked to enter credit card details for initial service subscription. Credit card details will be used for future service payments – Shahry Me subscription renewal, boosters, add-on subscriptions. Alternatively, the customer can top-up Shahry Me service wallet with prepaid (Hala) top-up cards and use service wallet for all Shahry Me payments.
  14. Customer can change selected plan on Shahry Me app. The new plan will be activated automatically after the active plan expires. Customer can modify plan change request as many times as required until the active plan expiry date. Latest selection will be saved and activated.
  15. With Shahry Me plans, customers will be able to redeem one (1) free subscription: STARZ PLAY, Urban Point or Eros Now.
    1. STARZ PLAY is a Streaming service that provides Hollywood hits, family favourites, STARZ Originals, same day as the US & Arabic series; something for everyone.
    2. Eros Now gives the ability to watch & download Bollywood, Punjabi, Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Malayalam, Bhojpuri full movies in HD online.
    3. Urban Point gives more than 1,500 "Buy 1 Get 1 Free" offers from top restaurants, cafes and much more in Qatar and Kuwait. All offers renew every month, so you can visit your favourite places again and again! Urban Point Terms and Conditions
  16. Only primary user can select and redeem extra benefit.
  17. Ooredoo has the right to change or remove all non-telecom benefits every month.
  18. All mobile data consumed while using any of the extra benefits will be deducted from the available data allowance.
  19. When using the services, you agree to comply with:
    1. All State of Qatar laws and regulations;
    2. Ooredoo’s General Teams & Conditions;
    3. All terms of Shahry Me service;
    4. Any other reasonable instructions or conditions Ooredoo notifies you about.
  20. If you fail to comply with any of your responsibilities under this Agreement, Ooredoo will not be held responsible for any delay or failure to provide the services.
  21. If you allow others to use the services provided under this Agreement, you are responsible for all obligations relating to these services, including payment obligations.
  22. You cannot sell, re-sell or commercially exploit our services or products in any way.