Qatarna+ terms and conditions
General terms and conditions:
- Qatarna+ plan allowances are aligned to the billing cycle. Allowances are refreshed every time a new billing
cycle starts. - There will be no carryover of any allowances within the packs. Once the bill is issued, any unused allowance
from the selected packs will be forfeited. - If a customer needs more allowances, additional subscriptions are available at an additional cost. Customers
can choose recurrent or one-time options. Recurrent options will be renewed every month, together with main
plan allowances. One-time subscriptions will expire at the end of the billing cycle.
Local calls, SMS, Data and Roaming services:
Calls and SMS:
- All Qatarna+ Plans provide unlimited local calls and SMS messages.
- Qatarna+ Premium plan also provides unlimited calls and SMS messages while the customer is roaming in the
following GCC countries: Saudi Arabia, Oman, Kuwait, United Arab Emirates, Bahrain. - Qatarna+ Platinum plan also provides unlimited calls and SMS messages while the customer is roaming in 27
selected countries: Saudi Arabia, Oman, Kuwait, United Arab Emirates, Bahrain, Turkey, United Kingdom,
Germany, France, Spain, Switzerland, Italy, Egypt, United States of America, Australia, Austria, Bangladesh,
Greece, Jordan, Malaysia, Netherlands, Norway, Pakistan, Philippines, Sri Lanka, Thailand, Tunisia. - Qatarna+ Premium and Platinum plans have an additional roaming calling allowance which is valid on Ooredoo
Passport partner networks. Ooredoo Passport partners list here - “NO PERMANENT ROAMING” clause – Qatarna+ Premium and Platinum plans are for personal use
only. Ooredoo will monitor the use of Qatarna+ plans and may, as appropriate, restrict the long-term
continuous usage of roaming. The specific terms of such a restriction will be explained at the time of its
introduction. - Any calls and SMS messages in other destinations or outside any plan allowances will be restricted by
default by Worry-Free Key, which protects the customer from unexpected charges. - Customers who want to enable local and roaming calls at standard rates should unsubscribe from Worry-Free
Key. Standard roaming rates will apply here
Data:
- Qatarna+ Pro: Gives 50 GB of local data at full speed. After consuming 100% of full-speed allowances, speed
will be reduced to 10Mbps and the customer will enjoy 500 GB at this speed. After the consumption of the
additional 500 GB, speed will be reduced to 128Kbps where customer can still have unlimited access to the
internet at the slower speed. - Qatarna+ Premium: Gives 100 GB of local and GCC roaming data at full speed. After consuming 100% of
full-speed allowances, speed will be reduced to 15Mbps and the customer will enjoy 500 GB at this speed.
After the consumption of the additional 500 GB, speed will be reduced to 128Kbps where the customer can
still have unlimited access to the internet at a slower speed. - Qatarna+ Platinum: Gives 100 GB of local and Roaming data in 27 selected countries at full speed. After
consuming 100% of full-speed allowances, speed will be reduced to 15Mbps and the customer will enjoy 500 GB
at this speed. After the consumption of the additional 500 GB, speed will be reduced to 128Kbps where
customer can still have unlimited access to the internet at the slower speed. - Unlimited Roaming Data in GCC countries for Qatarna+ Premium plan is limited to the following countries
– Saudi Arabia, Oman, Kuwait, United Arab Emirates, Bahrain. - Unlimited Roaming Data in 27 countries for Qatarna+ Platinum plan is limited to the following countries
– Saudi Arabia, Oman, Kuwait, United Arab Emirates, Bahrain, Turkey, United Kingdom, Germany, France,
Spain, Switzerland, Italy, Egypt, United States of America, Australia, Austria, Bangladesh, Greece, Jordan,
Malaysia, Netherlands, Norway, Pakistan, Philippines, Sri Lanka, Thailand, Tunisia. - Qatarna+ Premium and Platinum plans have additional roaming data allowances which are valid on Ooredoo
Passport partner networks. Ooredoo Passport partners list here - “NO PERMANENT ROAMING” clause – Qatarna+ Premium and Platinum plans are for personal use
only. Ooredoo will monitor the use of Qatarna+ plans and may, as appropriate, restrict the long-term
continuous usage of roaming. The specific terms of such a restriction will be explained at the time of its
introduction. - Any data usage in other destinations or outside any plan allowances will be restricted by default using
Worry-Free Key, which protects the customer from unexpected charges. - Customers who want to enable standard roaming data rates should unsubscribe from Worry-Free Key. Standard
roaming rates will apply here
WhatsApp:
- The WhatsApp data benefit is automatically available with Qatarna+ plans.
- For plans that include WhatsApp data, the main data allowance will not be consumed when using WhatsApp
services via local data service. - WhatsApp data consumption accessed with the use of VPN will affect the identification of data traffic and
will not be considered as part of the WhatsApp benefit. - The benefit of this feature is restricted to local use only.
- Therefore, using WhatsApp while roaming will consume available roaming data allowance or be charged as out
of bundle. - The WhatsApp data-included benefit is intended for personal use only and cannot be used for commercial
activities nor for mass broadcasting purposes. Customers whose usage is deemed excessive will be warned in
advance and, if excessive usage continues, may be subject to service termination.
International calls and SMS:
- International minutes included in the Qatarna+ plans are valid for 118 countries*. List of countries
- Customers can change multi-destination minutes into minutes valid to one selected destination from the
available options. Minutes can be changed on the Ooredoo app, with Customer Support via WhatsApp, with
Customer Support by calling 111 or at any Ooredoo Store. - Requests to change international minutes from one destination to another will be applied at the start of the
next billing cycle. - Any calls and SMS messages to other destinations or outside any plan allowances will be restricted by
default by Worry-Free Key, which protects customers from unexpected charges. - Customers who wish to enable calls at standard rates should unsubscribe from Worry-Free Key. Standard rates
will apply here
Entertainment benefits:
- All customers using Qatarna+ plans are eligible for Urban Point subscriptions at no additional cost.
- Subscription to the Urban Point service can only be redeemed on Ooredoo App.
- All customers using Qatarna+ plans are also eligible for additional entertainment benefits to choose from
available options:- Qatarna+ Pro customers can choose TWO (2) additional benefits
- Qatarna+ Premium customers can choose THREE (3) additional benefits
- Qatarna+ Platinum customers can choose FIVE (5) additional benefits
- Available benefits are displayed and accessible in the Ooredoo app.
- Subscriptions to an entertainment benefit can only be redeemed using the Ooredoo app.
- Customers can change a redeemed benefit to another one. Customers should request to stop the current benefit
before the end of the bill cycle. A new benefit for redemption will be available from the start of the new
billing cycle. - Ooredoo can change the list of available benefits without any further notice. Ooredoo can terminate an
already-redeemed benefit after 30 days’ notice.
Easy to Remember (ETR) number discount:
- New customers who sign-up to Qatarna+ plans are eligible for a discounted or free special number.
- Discount value available for selected plan:
- Qatarna+ Pro – QR5,000
- Qatarna+ Premium – QR10,000
- Qatarna+ Premium – QR20,000
- A discount is provided on the condition that the customer uses the new line for at least 12 months from the
first day of the subscription on an equivalent or higher value tariff plan. - Customers with ETR discounts are obliged to pay the prorated value (based on months remaining) of an ETR
discount if they terminate the line or downgrade their tariff plan to a lower value plan before completing
the fixed 12-month period. The balance of the ETR number discount owed will be added to their next bill.
Worry-Free Key and out-of-bundle usage:
- All new subscriptions on all Qatarna+ plans automatically receive enabled Worry-Free Key. This allows
customers to limit out-of-bundle usage and avoid additional charges on bills. - Worry-Free Key is a feature that will help customers to control bills and limit usage to the allowances
available in their packs. Out-of-bundle usage (local call and SMS messages, international calls/SMS or
roaming calls/SMS and data) at standard rate will be blocked. - Customers subscribed to Worry-Free Key who consume all their allowances will not be able to make additional
calls or send SMS messages. However, they can subscribe to an add-on or upgrade their plans using the
Ooredoo App to increase their allowances. - Customers can deactivate the Key on Ooredoo App, by contacting the call centre or by visiting an Ooredoo
shop. This will enable customers to make calls, send SMS messages and use other services at standard rates