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Business | August 17, 2022

Ooredoo: First Telecommunications Operator in the Middle East Region to Offer Contact Centre AI as a Service

Doha, Qatar

Ooredoo, the leading unified communications service provider for business customers in Qatar, has concluded a visit to the Google Cloud headquarters in Sunnyvale, California where its top-level executives – led by CEO, Sheikh Mohammed Bin Abdulla Al Thani – held a meeting with their Google Cloud counterparts.

Google Cloud CEO, Thomas Kurian, met with the delegation from Ooredoo during the visit, which was followed by a tour of the company’s cutting-edge facilities . The delegation discussed Android, use cases, the Google Cloud Global Network, data and network monetisation and analytics and the wider culture of innovation in both companies.

Sheikh Mohammed Bin Abdulla Al Thani, Deputy Group CEO and CEO of Ooredoo Qatar – said: “We have a strategic commitment to seeking, establishing and developing alliances with leading technology providers around the world, in order to ensure we provide the best possible products and services for our customers. Our partnership with Google Cloud demonstrates this commitment and will enable us to deliver state-of-the-art solutions to our customers and vastly enhance our customer experience. Visiting our partner at these high-level facilities shows both the strengths of this business alliance and the benefits of continual innovation.”

In addition to the visit, Ooredoo announced a new collaboration with Google Cloud that will see the telco leader become the first operator in the Middle East region to offer Contact Centre AI (CCAI) as a service to businesses in the country.

The Contact Centre AI leverages Google Cloud’s innovative technology to enable rich and conversational experiences powered by AI capabilities. The Google Cloud solution helps businesses provide a rich, intuitive and conversational experience to their customers, with AI tools that understand, interact and talk in a lifelike manner. The solution relies on Google Cloud’s artificial intelligence models in the conversational AI domain such as speech to text, text to speech and Natural Language Understanding to assist customers in a consistent way across multi channels.

Businesses in Qatar can now start leveraging the CCAI solution, which is being made available by Ooredoo through a monthly subscription, making it easy to opt in for the solution and benefit from Ooredoo’s support in its implementation.