Ooredoo Qatar’s AI-Powered Customer Experience Earns Prestigious AI Innovation Award

Leveraging predictive analytics and sentiment analysis to set a new industry benchmark for customer engagement

Doha, Qatar

Ooredoo Qatar has been recognised for its outstanding leadership in leveraging artificial intelligence (AI) and data science to revolutionise customer experience at Teradata Possible 2025, an AI and Data conference held from October 6th to 8th in Los Angeles, USA.

Ooredoo Qatar won the c in the “AI for Customer Experience” category. The company’s advanced analytical capabilities and AI-powered customer engagement strategy have set a new benchmark in the telecommunications industry, earning it a top honour at the leading international AI and data conference.

At the heart of Ooredoo Qatar’s achievement is its robust data ecosystem, built on Teradata Vantage Cloud and seamlessly integrated with Google Cloud Platform (GCP). By harnessing a powerful AI stack for use cases such as customer segmentation, predictive customer engagement, churn prediction, and sentiment analytics, Ooredoo Qatar has transformed its customer journeys into dynamic and personalised experiences.

Ooredoo Qatar’s extensive use of data frameworks has enabled the organisation to understand its customers more deeply through behavioural analysis and to create personalised products. This unified data foundation empowers Ooredoo Qatar to make confident, high-stakes decisions and deliver tailored services that anticipate and exceed customer needs.

By operationalising AI across the organisation’s customer engagement strategy, Ooredoo Qatar continues to lead the way in delivering innovative, data-driven solutions that enhance customer satisfaction and loyalty.

This award underscores Ooredoo’s broader strategy to invest in AI and data analytics as a core component of its mission to redefine the future of telecommunications in Qatar.