Frequently Asked Questions
Your questions answered
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What is the Programme called?
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What is the Programme about?
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What language is the Programme available in?
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How does Nojoom work?
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Where can I get more information about the Programme?
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What can I do on the Ooredoo App regarding access to Nojoom?
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How can I check the Tier information of my Nojoom account?
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Where can I find the Nojoom Terms & Conditions?
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Who can enrol?
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How can I enrol in Nojoom?
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What is Nojoom Tier Status?
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What information do I need to provide for enrolment?
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What is a Primary user?
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What is a Secondary user?
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Does enrolling in Nojoom cost anything?
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How will I be informed about enrolment?
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What services can be enrolled?
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Can businesses enrol in Nojoom?
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For how long is membership valid?
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What happens if I cancel all of my Ooredoo services?
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When can I upgrade?
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Once I upgrade to a new Tier status, how long will the upgrade be valid for?
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How does Tier status downgrade work?
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How can I earn Nojoom Points?
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What happens if I add a postpaid service in the middle of a billing period?
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What happens if I add a prepaid service in my account?
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How many points do I earn?
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When will I receive the points from partners?
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How do Hala customers earn points?
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How do billed services (Shahry, Landline, TV) earn points?
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Can I change the services from which I earn Nojoom Points as often as I like?
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What happens when I pay my bill?
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What happens if I only pay part of my bill?
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What happens if I join Nojoom in the middle of a billing cycle?
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What happens if I pay more than my billed amount?
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What spending is not eligible to earn points?
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For how long are Nojoom Points valid?
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What are Bonus Points?
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How to check my Nojoom points?
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Can I transfer my Nojoom Points?
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How do I go about redeeming an Ooredoo Reward?
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What Ooredoo products and services are available with Nojoom rewards?
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What are Nojoom’s partners?
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How many points do I need to redeem a reward?
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How do I redeem Nojoom Points?
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Where can Nojoom points be used?
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Can I cancel a redeemed voucher?
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What if the item I want to purchase is of a different value to the voucher?
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How does redeeming points for Hala credit through Nojoom affect my main account balance and validity?
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Can I issue an Ooredoo service reward to anyone?
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What are the rules when redeeming points for a Hala recharge?
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For how long are reward vouchers valid for?
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Can I share redeemed vouchers to another person?
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How many times can a reward voucher be used?
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What is the Al Nokhba tier?
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How can I be an Al Nokhba member?
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What benefits can I get?
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Which are Al Nokhba’s partners?