In the past, organisations had to connect each carrier in each
country to order the two circuits, which included two separate
invoices. OSS consolidates the billing for both circuits into
a single invoice, handles all currency issues, and allows the
organisation to report all problems from either circuit to one
carrier. To simplify IPLC ordering and billing, a concept
called One Stop Shopping (OSS) was developed.
OSS allows an organisation to place a single order with a
single carrier for two private leased circuits for two offices
in two different countries. OSS is a concept developed to
facilitate the provision of IPLCs in the most convenient and
efficient way desired by the Industrial, Commercial and
Governmental organisations throughout the world.
IPLC OSS was designed to improve the efficiency of
customers’ global operations while minimising their
costs on planning, ordering, implementation, and bill
payments. Before OSS, a Global corporation requiring to
establish a private leased circuit between two of its offices
in two different countries would place an order at both ends
separately, wait for the two carriers to tell them when the
circuit would be ready and pay two separate invoices from the
two carriers.
Now, OSS enables the customers to save their resources for use
on their own business while leaving the implementation of
their telecommunication requirements to a single point of
contact at the Telecom Operator that they know and do business
with all the time. In the global business arena, the regional
or global headquarters are able to plan, order and get their
global networks implemented through a single point of contact
from their own countries. Issues related to currency
conversion and value added taxes are simplified through the
process of One Stop Shopping – Single End Billing.
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Single-End Ordering: allows the customer
to order both halves of a circuit through a single carrier.
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Single-End Billing: consolidates the
billing for both half circuits into a single invoice.
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Single-End Fault Reporting: allows the
customer to report faults resulting from either half
circuits to the Coordinating Carrier
When entering an OSS arrangement for IPLC service, a customer
chooses a carrier to serve as the Coordinating Carrier for the
OSS Services required. The Coordinating Carrier provides a
range of services to the customer which may include providing
price quotations, prospective installation dates, order forms,
contracts, monthly invoices, and fault reporting. By
consolidating service through a single carrier, customers are
able to manage services for both half circuits through a
single location. This is a key benefit to customers that
provides management of global telecommunications network
through a single location. OSS eliminates the need for a
customer's distant-end remote locations to be responsible
for signing contracts, ordering services, and paying bills for
in-country circuits.
FAQ’s Global IPVPN and Global Ethernet
These services are similar to our domestic IPVPN and Ethernet
VPN except that these services are provided across geographies
in partnership with our global carrier partners. Please refer
to IPVPN and Ethernet VPN product sets on the FAQ.
