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Frequently Asked Questions (FAQ)

Most popular questions of the week

Only companies, charities or government entities having more than 2 Shahry or Aamali Mobile lines.
 
Shahry or Aamali Mobile numbers belonging to the same Customer Number.
Shahry numbers belonging to residential customers (Family Option).
 
These lines have to be transferred to the same Customer Number (the one that you choose to be the “Master Customer Number” for your Business Group). Ooredoo will examine the list of lines you want to enroll in the Business Group and will advise you.
 
Shahry or Aamali Mobile lines belonging to the Customer Number that will be the “Master Customer Number” of the Business Group - this is the easiest and fastest way to provision the option.
 
Shahry or Aamali Mobile lines belonging to a different Customer Number(s) – in this case, we will contact you, and you have to decide whether you want to migrate them to the designated “Master Customer Number”.
 
Shahry lines that belong to individuals without a Commercial License – in this case that certain individual can be added to Business Group only with the Family Option.
You cannot enroll Hala or Hala Business lines to the Business Group.
 
Yes. Business Group is available for Shahry Packs and Standard Shahry tariff.
 
It’s QR 0.20 per minute.
 
It’s QR 0.35 per minute.
 
Yes
The monthly fee is paid per line.
  • Employee Option in Aamali Mobile is free of charge
  • Employee Option in Shahry Smart packs costs QR 25
  • Family Option costs QR 25
Business Group provides 20,000 minutes per month that the member can use to call all Business Group members in the same group.
 
The Family Option enables the company to add a personal (residential) Shahry number under their Business Group, which will provide 20,000 minutes that the member can use to call all Business Group members in the same group.
For Shahry Smart subscribers:
After using up all 20,000 minutes within a month, Business Group calls are charged with QR 0.20/minute. Unused minutes are carried over to the next month.
 
For Aamali Mobile subscribers:
After using up all 20,000 minutes within a month, a Local Calling pack should be activated.
The call minutes will be deducted from the 20,000 minutes allowance, but the called party has to pay roaming charges as per his/her tariff.
The call is considered a normal roaming call.
 
They don’t work abroad. They work only when the caller is in Qatar.
 
As per the tariff’s standard policy.
There are two monthly fees for a Business Group member:
  • Business Group monthly fees.
  • Shahry Tariffs monthly fees.
 
Yes. You can have Business Group tariffs together with Shahry Packs, Standard Shahry, or with both of these tariffs.
 
Ooredoo tries to provision them as fast as possible. However, it depends on whether you want to provision lines only under one Customer Number, or you want to move lines from other Customer Numbers, or you want to enroll residential lines. We can assure you that the provisioning will happen in a maximum of 20 business days.
 
As the provisioning proceeds, more and more lines will have the option active. Once a line has the option the Business Group charges will apply. In this sense even during the provisioning process you’ll be able to benefit from the Business Group option.
You can assign a Short Number to a member of your Business Group. Business Group members can call each other by their Short Numbers or by their original, long numbers. In any case, the call will be considered a Business Group call.
 
The Short Numbers can be 3-4 digits long. The following reserved public numbers/number ranges can’t be assigned to Business Group members:
  • 1xx.
  • 999.
  • 20xx.
  • 26xx.
  • 27xx.
  • 28xx.
  • 29xx.
  • 4444.
If you have more than ten lines in the Business Group, you can apply for the Business Group Online, a web tool where you can assign the Short Numbers.
 
If you have less than 10 Business Group members, you can’t have Short Numbers.
 
Your employees can use the Business Group Online tool as a directory to look up each other’s Short Numbers.
The Business Group Online is a web tool that enables a company to manage the following: 
  • Assignment of Short Numbers to Business Group members.
  • Assignment of Short Numbers to Virtual Business Group members.
  • Setting up call screening rules (barring and allowing calls).
  • Batch provisioning of Directory (user details).
  • Provide access to the web tool’s directory for the Business Group members.
Any customer with more than 10 Business Group members.
 
After your lines are provisioned with the Business Group option, you’ll receive a Username and Password from Ooredoo. For the simplicity of the matter, your Customer Number and the Username will be the same.
 
After that, you should go to the following website in your browser: https://businessgroup.ooredoo.qa/login.php
 
In order to login Customer Number, Username and Password will be requested. Once you are in, you have to change your password. This is for your own information security.
 
There are two kinds of profiles in the Business Group Online, the Administrator, and the End-user. The Administrator’s capabilities can be found below:
Administrator
 
Directory– Look up colleagues’ Short Numbers
Short Number assignment – Assigning Short Numbers to the Business Group members
Batch setup – Maintaining the list in an external file and load it into the system
Outgoing call screening – certain call types, directions, range numbers can be barred and allowed for certain Business Group members
Business Group only calls for certain users – part of the outgoing call screening, out-of-Business Group can be barred
Assigning Short Numbers to Virtual Numbers– assign Short "Easy to Remember" Numbers to Virtual Numbers, e.g. 234 for Airport, 345 for Karwa
Company history log– Keeping history of activities in the Business Group Online
Online help
 
Please refer to the Quick User Manual of the Business Group Online downloadable PDF document in Ooredoo’s website. You can request this document from your Account Manager as well.
 
You, as the administrator of your web tool, will give them permission. You have to provide them with “Web Access”. This is the authorisation to see each other’s Short Numbers in the Directory. To keep it simple, each of your Business Group members can have a unique username but the same password. The users can’t change anything significant in the web tool other than choosing the language of their announcements and their password.
 
Please find the details in the Quick User Manual of the Business Group Online.
The Business Group tariff is part of the Shahry family. There is an extra monthly fee of QR 25 for the Business Group option in addition to the Shahry monthly fee (whatever Shahry tariff you have). This is reflected in the bill where you see the Shahry monthly fee and QR 25 monthly fee for the Business Group option.
 
The charges for the Virtual Numbers are charged at the company level, but the benefits are applied to all members of the Business Group belonging to that particular company. That’s why we display these charges only once and in an extra, company (and not service) related account.

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