Extra credit on main balance from Ooredoo Money recharge cannot be transferred.
Bonus minutes cannot be used to call satellite phones.
After the validity of Hala credit expires, the number will remain in a grace period for 30 days and will be able to receive calls/SMS. Outgoing services will be barred including data access.
Your Hala number will enter the suspension period of 90 days, after the expiry of the grace period, and all services will be barred.
All types of unused credit and any unused allowance from your packs or cards will be removed as soon as credit validity expires and the Hala number enters the grace period of 30 days.
The Hala line can be re-activated, by recharging with any Hala credit within the grace or suspension period. The unused credit and allowance removed at the start of the grace period will not be refunded even if a recharge is made.
The Hala line will be de-activated after expiry of suspension period and the Hala number will be made available to other customers immediately after Hala line termination. Previous owner cannot request for reinstating the same service number again in any case.
