For the first time in Qatar, Ooredoo to provide Microsoft Teams Phone as-a-Service

Doha, Qatar

Ooredoo Qatar, a key national player in one-stop ICT provision, has launched Microsoft Teams Phone as-a-service for its business customers, the first and only service provider in Qatar to do so.

Business customers can use the Microsoft Teams application to make and receive phone calls, as Ooredoo can now integrate business customers’ office phone numbers with Microsoft Teams platform.

Employees who do not work in offices like frontline workers have largely been left behind in the digital shift to hybrid working. To ensure effective hybrid work environments, organisations must reimagine the employee experience by adapting to new expectations and bringing essential workers into hybrid remote work systems. The addition of the Microsoft Teams voice calling functionality will enable enterprises to empower frontline workers to collaborate with others in the organisation even when they are away from their main work location.

Upon subscription, Ooredoo will provide the necessary integration and support services, billed on a monthly basis. Customers can then use their on-premises infrastructure or activate it as a hosted phone system.

Using a cloud-based voice networking system, Microsoft Teams Phone requires no on-premises hardware and supports basic phone system features such as call forwarding, transferring, queues and holding, simultaneous ringing, call history, voicemail and emergency calling. This capability will enable organisations to adopt a single, unified communications system, through which they can combine meetings, chat, file management and collaboration with outbound and inbound calling, saving on time, money, and maintenance.

Thani Al Malki – Chief Business Officer at Ooredoo Qatar – said: “With the recent – and sometimes involuntary – shift to working from home, Microsoft Teams became a familiar part of the business landscape. Now, as we enter a period where hybrid working is increasingly commonplace, Microsoft Teams Phone by Ooredoo is available to ensure that local enterprises are able to maximise the potential of this remarkable new technology. With complete customer satisfaction at the heart of our corporate strategy, we’re delighted to be able to continuously upgrade our comprehensive offering to our business customers.”

By providing a fully managed Microsoft Teams Phone service on a monthly recurring basis, Ooredoo supplies an alternative to expensive, capex-based versions of Microsoft Teams integration.

Business customers can leverage the Ooredoo Advantage, making Ooredoo ‘Best for Business’, thanks to its breadth and depth of talent, best fixed and mobile networks, broadest portfolio of ICT services and solutions, and trusted partner for 60 years.