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Your questions answered
If you don’t have an Ooredoo Customer Account already, registration is quick and easy. You can follow one of the methods below:
It is a requirement that you provide or attach your company’s official documents including valid Company Registration (CR), Establishment ID, and a copy of the ID or passport of the authorised signatory.
For service requests submitted by non-authorised contacts we require the following to be provided:
You can request new services or changes on existing services using one of the following channels:
An Account Manager (AM) is assigned to each business customer. Your AM will contact you within a few days of registration. However, you can also call 800 8000 to request the contact number and email of your AM.
My Ooredoo is a self-service portal at https://www.ooredoo.qa/web/en/business that business customers can sign up for. Please contact 800 8000 to set up an account. This is the recommended channel for mobile orders, because it is the fastest. The service is available 24x7 and any tariff changes, activation of Add-ons and other simple requests are usually fulfilled in real time. New mobile service activations are also supported. When using the portal, you don’t need to submit supporting documents because authorisation is done via username, password and OTP (one time pin).
Send your requests to [email protected] and you will immediately receive a confirmation email with your Service Request (SR) number, which can be used for follow-up and delivery status. You will also receive regular email notifications about status updates, and a notification of the appointed Customer Delivery Manager (CDM) who will coordinate the fulfillment of your request, where applicable. You can contact the assigned CDM for delivery updates during office hours. You also have 24x7 access to calling 800 8000 or sending an email to [email protected] .
Some Ooredoo shops are equipped with Business Service Desks (Airport Road, Al Sadd, Salwa, City Center and Wakra branches) with agents that are specialised in business services. The ordering process is similar to email ordering, but the documents are presented to the business desk agent who can help you select your products/plans.
Mobile and broadband services are usually delivered in one to two working days. For more complex services the assigned CDM will contact you to discuss and agree on timelines for completion. In the process you will receive notification of scheduled delivery.
The easiest way is to carry out the change via My Ooredoo portal. However, you can follow the service ordering process to make changes (a signed order form and official letter or authorised email describing the changes required, submitted via one of our ordering methods).
Terminations can be submitted to the AM or to [email protected] email, or at an in-branch business desk via an official request (signed forms, official letter or authorised email) with clear instructions and termination date. We ask you to give us termination requests at least 30 days in advance. The respective estimated balance at termination date needs to be settled, ideally in advance, to avoid any issues.
Instructions on how to pay bills are found on the second page (p.2) of your bill. There are a number of ways to pay:
You can pay your bills through wire transfer to our bank account. After you remit your payment, please make sure you complete the following steps:
|Account Number||Service Number||Amount|
For a fully automated process you can use the Ooredoo Bulk Bill Payment option through your online banking application with Commercial Bank of Qatar.
For a copy of your payment receipt visit our online web portal and follow the steps below:
Our Business Customer Service team is here 24x7 to answer your questions, receive your requests and provide any support needed. You may reach us using any of the following channels:
Please do not hesitate to contact us for any additional information.