Frequently Asked Questions

Flexi Points can be used on voice calls (local and international), local SMS and local data.

Validity: QR 60, 100, 150 and 200 are valid for 30 days. QR5 card is valid until midnight of recharge day, QR 10 Card is valid for 3 days, QR 20 Card is valid for 7 days

There are seven denominations: QR 5, 10, 20, 60, 100, 150 and 200.

No Flexi Points cannot be used while roaming

Yes, you can activate multiple cards. The points will be accumulated for the cards activated.

No, Flexi is currently available with Hala and Hala Go only

Please refer our section on ‘How Flexi Works’. All details on point consumption for local usage and international calls is mentioned in the section

No, the amount is non-refundable

Yes Flexi cards offers active line validity likewise standard Hala Top Up cards. The Hala Flexi Card
QR5 card offers active line validity until midnight of recharge day, QR 10 Card offers 3 days, QR 20 Card offers 7 days and QR 60 and above offers active line validity of 30 days.

You purchase a Flexi Card. You receive Flexi points. and you can use these Flexi points in following manner

• 1 point will be deducted from your points balance for each minute of local call.
• 1 point will be deducted from your points balance for each local/international SMS
• 1 point will give you up-to 7 MB of Data usage

Yes, you can allocate Flexi points for your favorite service i.e. local calls, International calls or local data. You just need to login into Ooredoo app and in balance enquiry section you will be able to allocate Flexi points for your favorite service as per your requirement.

Customers can activate multiple Flexi Cards and carry forward points in case subsequent card is activated before the expiry of currently active card. Any remaining Flexi Points in a customer’s account will be forfeited in case active line validity expires before the expiry of the Flexi card and will not be refunded even if line is reactivated.

Call the Ooredoo Call Centre on 111 to validate 4G and roaming services.

To check your roaming remaining data balance, dial *129*5# . However, if you consume your allowance before the expiry date, the rate will be QR 1/min and QR 1/MB until the 7-day period/expiry date is up, after which standard rates will apply.

This month, you have enjoyed a high amount of data and so your speeds have been reduced (as per our Fair Usage Policy) in order to ensure that everyone can enjoy the full performance of the Supernet, and not just a select few.

Yes, you can activate your Ooredoo Passport either from Qatar or in any of the countries where Passport is supported. Subscription SMSs are ALWAYS FREE of charge (even when sent from abroad). If you activate when you are overseas, please use the same activation code.

You can re-subscribe after your current passport subscription has expired.

If you don’t use the allowance within 7 days from the activation date, the remaining balance will expire (it does not carry over even if you re-subscribe again).

The Ooredoo Passport is valid for 7 days (no matter whether you activate it in Qatar or abroad) in listed countries on selected networks. We will send you a message when your allowance is consumed or when your time has expired. However, if you consume your allowance before the expiry date, the rate will be QR 1/min and QR 1/MB until the 7-day period/expiry date is up, after which standard rates will apply.

If you don’t receive the confirmation message or if you need help and advice on Ooredoo Roaming or our Ooredoo Passport when you are travelling, then you can call us for FREE on +974 4438 00 00. If you are in Qatar, please call 111.

You can re-subscribe after your current passport subscription has expired

To check your remaining balance, dial *129*5#. However, if you consume your allowance before the expiry date, the rate will be QR 1/min and QR 1/MB until the 7-day period/expiry date is up, after which standard rates will apply.

Ooredoo Passport is available in over 60 countries with selected operators. Please always check the list before you travel as we continually add more countries and operator networks.
If you are connected to a listed Passport network, but not subscribed to the Ooredoo Passport, the standard rates per MB apply. If you do not wish to incur standard Roaming rates, we recommend you turn off data roaming on your device.
We recommend that Ooredoo Passport customers use the ‘manual’ network selection feature within their phones or tablets. If you need help remember you can call our call centre for free anywhere in the world (+974 4438 0000 from abroad and 111 in Qatar).
NOTE: Sometimes there may be a small delay between when you use data abroad and when it deducts from your balance.
The Ooredoo Passport provides you with up to 2GB of Roaming data on selected networks, which we count when we calculate your bill (Shahry) or deduct from your balance (Hala).
If you are using a high-speed data connection, this may happen before we can notify you that you have used your allowance. We recommend you monitor your usage using our balance enquiry service, data usage applications available in your respective App stores or using features that might be available within your device.
The Ooredoo Passport doesn’t automatically renew and once you subscribe and we can’t refund you your subscription fee.

The list of partner operators that provide Direct Dial Roaming is always expanding. When you arrive in a new country, we'll use SMS to let you know if the partner you're roaming with supports Direct Dial Roaming.

If you're connected to a partner network that supports Direct Dial you can call or message just like back at home. Remember to dial using the + followed by the full international number. For example, to call the number 12345678 here in Qatar you would dial +97412345678.

Before you travel, don't forget to take along Hala top-up cards or SSM vouchers. To top-up dial *127*secret number#. You can also have friends, family, or colleagues transfer credit to you at any time - even if you're in a different country.

For credit transfer dial *130* Recipient's mobile number *Amount # and follow the instructions.

Roaming and can’t top-up? Ooredoo now has the solution! Simply request Fast Credit from Ooredoo that will give you QR 5 in your account until you get the chance to top-up again

Home Zone (per minute) QR 5 Rate applies when calling from abroad to Qatar. International Zone (per minute) QR 15. International Zone (per minute) QR 15 Rate applies when calling from abroad to 'local' numbers within that country, or to international destinations excluding Qatar. In destinations where Direct Dial roaming calls are available, the same rates apply to Hala Call Back Roaming calls. Support of the Call Back Roaming service while roaming is subject to Ooredoo's local roaming partner's policy.

To use Hala Call Back Roaming just dial *101# international format of the number you wish to call #. For example, to call the number +97412345678 back home in Qatar you would dial *101* +97412345678 #.

Hala Call Back Roaming is available where Ooredoo has a roaming partner that does not support Hala Direct Dial Roaming.

Remember that as a Hala customer, you can top up while you travel using e-Vouchers or Top-Up cards purchased before you leave Qatar.
You can access your Hala My Services menu at any time by dialing *100#
For top-up dial *127* Secret number #
For credit transfer dial *130 Recipient’s mobile number *Amount # and follow the instructions

Please ensure roaming services are active on your number. 4G is automatically enabled meaning you can connect instantly to speeds up to 6 times faster than with 3G. Only 4G compatible devices will work on the network.

Yes, it is! You can enjoy higher speeds even while travelling out of Qatar. Nevertheless, your Ooredoo 4G device that you are using in Qatar will function as a 3G device once you are abroad, and you’ll be able to surf the Internet on 3G or 4G if a network is available. 4G is automatically enabled meaning you can connect instantly to speeds up to 6 times faster than with 3G. Only 4G compatible devices will work on the network.

A list of countries and partner networks supporting 4G roaming are updated on a regular basis on our Ooredoo portal. Please click here to check the latest list. 4G is automatically enabled to all Ooredoo customers, meaning you can connect instantly to speeds up to 3 - 6 times faster than with 3G, as long as you have a 4G enabled device. To be able to use 4G abroad you need to connect to a 4G network in Qatar before you travel.

Call the Ooredoo Call Centre on 111 to validate 4G and roaming services.

No, there are no additional charges for 4G roaming. Standard roaming rates per country apply or you can use Ooredoo Passport allowances where applicable with no additional charges for 4G roaming.

The Ooredoo Visitor SIM is a new prepaid SIM from Ooredoo, exclusively designed for those visiting Qatar. Whether you’re on a business trip or visiting for leisure, the Ooredoo Visitor SIM will keep you connected to your family and friends while you’re in Qatar.

All visitors to Qatar can opt for Visitor SIM

Initial validity of the Visitor SIM is one month, which can be further extended by recharging with applicable products.

Simply dial *129# and you will get a notification message about the available balance

Yes you can; simply select your desired product from the available range and recharge from Ooredoo website: or from Ooredoo App or from any authorised store Ooredoo

You can buy a Visitor SIM & Recharges from the following locations on arriving to Hamad International Airport:

• Qatar Duty Free Store, Baggage collection area
• Ooredoo Kiosks located at Exits 2,3 & 4 in Arrivals Hall
• Day 2 Day Store in Arrivals Hall

For credit balance dial *129 # .

For credit transfer dial *130* Recipient's mobile number *Amount # and follow the instructions.

The Collect Call service allows Hala customers to request the receiving party (Ooredoo prepaid or post-paid only) to pay for the cost of the call originated by a Hala customer.

Any Ooredoo mobile customer may receive a Collect Call.

Hala prepaid customers can only originate a Collect Call.

After placing your request, Ooredoo will try to contact the requested mobile number. If the receiving party accepts the call, Ooredoo will call you and you’ll be instantly connected once the call is answered.

To request a Collect Call, simply dial *102* recipient number #.

No, the service is only available locally.

Every Collect Call will be clearly marked in your bill including call duration and the caller’s number.

If you accept the Collect Call, you will be charged the same rate as originating a call. When requesting a Collect Call, you will not be charged. All charges are applied to the receiving party.

In the case that the receiving party is roaming you will receive a Call Me Back message. A Collect Call can be only received locally.

No, the service is automatically available to all Hala customers.

Yes, you have full control over the Collect Call service as a receiving party. You can allow users, such as family members to request directly Collect Calls without your approval; you can block general users directing a Collect Call request to you or even block the service. Simply dial *100# from your mobile and manage the service through a user-friendly menu.

Ooredoo now has the solution! We will send you Fast Credit offer via SMS as soon as you are low on balance. You need to accept the Fast credit offer via replying the offer SMS. You can pay for Fast Credit along with small service fee upon your next top up.

When your main balance drops below QR 1, we’ll send you an SMS and ask you if you would like “Fast Credit” from Ooredoo. Simply reply with ‘Yes’ and your account will be topped-up immediately.

Fast Credit is valid for seven days.

• Local Calls
• International Calls
• Mobile Internet (Local)
• Local SMS
• International SMS
• Roaming (incoming & outgoing calls)