Frequently Asked Questions
Your questions answered
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Which services can I spend Flexi Points on?
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What is the validity of my Flexi Points?
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What are the different denominations of flexi?
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Can Flexi Points be used while roaming?
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Can I activate multiple cards?
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Can I use Flexi on Shahry?
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How are the points consumed?
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Can I get refund against my unused Flexi Points?
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Does my line active validity change if I top-up my Flexi Card?
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What do I get if I purchased Flexi card?
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Can I allocate Flexi points for my Favorite services?
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Can my unused Flexi Points be carried forward?
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What shall I do to check/validate 4G and roaming services are active on my number?
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How will I know what my roaming data consumption balance is?
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My internet speed is slow and I received a message that is because of the Fair Usage Policy limit has been reached. What does it means?
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Can I activate Hala Ooredoo Passport whilst I’m abroad?
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Can I re-subscribe to Ooredoo Passport once my allowance runs out?
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What happens if I don’t use all the data allowance?
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How many days is Ooredoo Passport valid for?
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What should I do if I don’t receive a confirmation message?
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Can I re-subscribe to Ooredoo Passport once my allowance runs out?
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How will I know what my data consumption balance is?
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In which countries is Ooredoo Passport available?
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Where is Hala Direct Roaming available?
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How is Hala Direct Dial Roaming used?
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How can I top-up while roaming?
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How can I transfer credit to another Hala customer when they are travelling?
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Running out of credit?
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How much does Hala Call Back Roaming cost?
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How is Hala Call Back Roaming used?
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Where is Hala Call Back Roaming available?
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Are there any other Hala related services?
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What should I do to enjoy 4G services while I am travelling out of Qatar?
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Is 4G data roaming available?
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How can I be sure that the 4G roaming service is available in the country I’m visiting?
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What shall I do to check/ validate 4G and roaming services are active on my number?
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Are there any additional charges for using the 4G services while travelling out of Qatar?
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What is the Ooredoo Visitor SIM?
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Who is eligible for Visitor SIM?
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What is the price of the Visitor SIM?
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What are the benefits in Visitor SIM?
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What is the validity of the Visitor SIM?
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How can I check balance of my Visitor SIM?
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Can I recharge my Visitor SIM, if I run out of balance?
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How can I buy a Visitor SIM?
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How can I check my credit balance?
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How can I transfer credit to another Hala customer when they are travelling?
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What is a Collect Call?
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Who can receive a Collect Call?
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Who can originate a Collect Call?
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What happens after requesting a Collect Call?
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How to request a Collect Call?
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Can I request a Collect Call while roaming?
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I’m a pay monthly customer. How do I recognize Collect Calls on my bill?
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How much do I get charged?
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What happens if the receiving party is roaming?
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Do I have to activate this service?
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As the receiving party do I have any control over the service?
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Running out of credit?
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How can I obtain Fast Credit?
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How long is Fast Credit valid for?
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What can I use the Fast Credit for?