Frequently Asked Questions

• Luxury with Al Maha – HIA Meet and Greet Service
  Upon activating your Baytna plan, you are entitled to four VIP Valet Passes each month per Baytna account. Your available pass balance will refresh on the first day of each new month, ready for you to use and enjoy.
• Convenience with VIP Valet Parking
  Upon activating your Baytna plan, you are entitled to four VIP Valet Passes each month per Baytna account. Your available pass balance will refresh on the first day of each new month, ready for you to use and enjoy.
• Dedicated Baytna Call Center
  Simply dial 110.
  Check out the rewards available via the Ooredoo App.

• Al Maha – HIA Meet and Greet Service Benefits
  Use the Ooredoo app or dial 110 to reach our dedicated Baytna customer service team. Remember to have your flight and passport information at hand for a hassle-free booking experience. Plus, you have the flexibility to use this service for individual or family arrivals and departures.
• VIP Valet Parking
  Visit the Ooredoo app to claim your valet pass.
  VIP Valet Parking Pass can be claimed only at the listed locations here
  You can also visit the Ooredoo App and tap on locations.

• One booking of the Al Maha Services can accommodate one (1) individual adult (12 years and above) or a family which is consists of a maximum of two (2) adults (12 years and above) and one (1) to three (3) children (2-11 years old).

• Bookings for Al Maha Services shall be made no less than twelve (12) hours prior to the scheduled flight arrival or departure.

• Contact 110 to request for booking modification. Modification requests are accepted between 6 and 12 hours prior to the schedule flights. No modification will be accepted within the 6 hours prior to the scheduled departure flight time and the booking will be considered as no-show.

• As a Baytna plan member, you have access to exclusive Al Maha benefits valid for a full year from the activation date of your plan.
• Cancelation requests should be made at least 24 hours prior to the flight to revert the benefit.
• In case of cancellations less than 24 hours before the flight, the benefit will be non-refundable, booking will be considered as a no-show and the member will lose the benefit.

• For any add-ons or additional persons – customer must contact Al Maha services directly at +974 4010 5831.

• As a Baytna plan member, you have access to exclusive Al Maha benefits valid for a full year from the activation date of your plan. It’s important to be aware that these benefits are non-refundable once claimed.
  
  For a comprehensive understanding of all Al Maha services and their conditions, please visit https://www.al-mahaservices.com/AlMaha/Others/TermsandConditions

It's a new amazing Data SIM Plan designed to enable customers to enjoy massive internet data packs at the cheapest rate, in addition to benefits free of charge such as STARZPLAY, Eros Now, beIN SPORTS and Urban Point. No customer will ever miss the data service after consuming the full allowance with full speed, since speed will be throttled from 64Kbps to 20 MB. Throttling is included in the following five plans:

• 5G Data SIM S = QR100 
• 5G Data SIM M = QR165 
• 5G Data SIM L = QR275 
• 5G Data SIM XL = QR350 
• 5G Data SIM MAX = QR500 

Not to worry! A new, specially designed Recurrent pack can be used to activate additional data. After one-time activation the Data Pack QR50 will provide a data allowance of between 4GB and a maximum 250GB.

Customers can checktheir pack balances through the Ooredoo App or by sending the SMS "BAL SPE" (for English), or "BAL SPA" (for Arabic)to 114 free of charge.

• Use the Ooredoo App. 
• Or SMS “DP 50” to 114 

• Recurrent: The pack will auto renew, until termination. 
• One time: The pack will be active for 30 days. 

The Data SIM pack will be consumed first, before the customer uses data from the Recurrent or one-time pack.

Unfortunately, SSK can’t be added to new MBB 5G customer plans.

No. Their SSK service will remain active.