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Frequently Asked Questions

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Data SIM
What is the New 5G Data SIM Plan?

It's a new amazing Data SIM Plan designed to enable customers to enjoy massive internet data packs at the cheapest rate, in addition to benefits free of charge such as STARZPLAY, Eros Now, beIN SPORTS and Urban Point. No customer will ever miss the data service after consuming the full allowance with full speed, since speed will be throttled from 64Kbps to 20 MB. Throttling is included in the following five plans:

  • 5G Data SIM S = QR100 
  • 5G Data SIM M = QR165 
  • 5G Data SIM L = QR275 
  • 5G Data SIM XL = QR350 
  • 5G Data SIM MAX = QR500 

What happens when I consume all the available allowances?

Not to worry! A new, specially designed Recurrent pack can be used to activate additional data. After one-time activation the Data Pack QR50 will provide a data allowance of between 4GB and a maximum 250GB.

How do I activate an additional Data Pack QR50?

Customers can checktheir pack balances through the Ooredoo App or by sending the SMS "BAL SPE" (for English), or "BAL SPA" (for Arabic)to 114 free of charge.

  • Use the Ooredoo App. 
  • Or SMS “DP 50” to 114 

What is the difference between a Recurrent and a one-time activation pack?

  • Recurrent: The pack will auto renew, until termination. 
  • One time: The pack will be active for 30 days. 

Which pack will be used first, the Data SIM pack or the Recurrent Data pack?

The Data SIM pack will be consumed first, before the customer uses data from the Recurrent or one-time pack.

Can a Shahry Service Key (SSK) be activated with the 5G MBB plan?

Unfortunately, SSK can’t be added to new MBB 5G customer plans.

When existing MBB customers subscribe to SSK, will their SSK be terminated if they upgrade their service to the new 5G Data SIM plan?

No. Their SSK service will remain active.

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