Frequently Asked Questions
Your questions answered
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How can I check my available Shahry/Qatarna pack allowances?
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What happens to my unused allowance?
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What is the minimum liability for new Shahry/Qatarna subscribers?
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If I requests an upgrade, when will the pack change?
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If I request to downgrade, when will the pack change?
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How do I check the available balance of my Shahry pack/Qatarna Add-On packs?
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Can I activate Daily Usage Alerts for Shahry/Qatarna plans?
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What happens when I consume all the available allowances?
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What is the New 5G Data SIM Plan?
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What happens when I consume all the available allowances?
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How do I activate an additional Data Pack QR50?
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What is the difference between a Recurrent and a one-time activation pack?
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Which pack will be used first, the Data SIM pack or the Recurrent Data pack?
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Can a Shahry Service Key (SSK) be activated with the 5G MBB plan?
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When existing MBB customers subscribe to SSK, will their SSK be terminated if they upgrade their service to the new 5G Data SIM plan?
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What do I get with Netflix promotion?
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What Ooredoo services qualify for the promotion?
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What is the promotional period?
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How can I get the Netflix offer?
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If I have more than one service from Ooredoo, which is eligible to Netflix gift, can I use them on same Netflix account?
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Do I need to create a new Netflix account or I can use my current?
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If I am an existing Netflix customer, how can I benefit from the offer?
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What will happen if I upgraded my Netflix package after redeeming the offer?
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Can I redeem the Netflix gift to my account which was created abroad?
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What happens at the end of the promotion period for Netflix subscribers?
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How can I reset my Netflix password?
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How does Netflix subscription payment via Ooredoo bill works?
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How can I subscribe to Ooredoo and Netflix partner billing?
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What do I get with the OSN Streaming App offer?
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Which Ooredoo customers qualify for the offer?
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Can I redeem more than one benefit at a time with my 5G Mobile plan?
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Can I redeem more than one benefit at a time with my Ooredoo ONE plan?
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How can I get the OSN Streaming App?
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If I have more than one service from Ooredoo which is eligible for the OSN Streaming App subscription, can I use them on the same OSN account?
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Do I need to create a new OSN account or I can use my current one?
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How can I reset my OSN Streaming App password?
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What if I forgot my email I used for OSN Streaming account which received a gift, or which has an OSN Streaming subscription via Ooredoo billing?
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How does OSN Streaming App subscription payment via Ooredoo billing work?
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What are the benefits of Ooredoo Gaming add-on?
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What games I can play with the data available in Gaming add-on?
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How can I know what games are included in the gaming coins – UP$ offer?
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On which plans can I activate Gaming Add-on?
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How can I subscribe to Ooredoo’s Gaming add-on?
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How can I get the gaming coins – UP$?
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How can I terminate my Gaming add-on?