Frequently Asked Questions
Your questions answered
- What is Home+?
- What makes Home+ stand out from other similar services?
- How do I know how many benefits I can claim?
- What are TV and Entertainment credits?
- How can I redeem these Home+ credits?
- How often can I redeem and cancel my credits?
- How can I get more credits?
- If I downgrade my plan, will I lose claimed benefits?
- Are the Credits accumulated?
- What equipment will be installed in my house?
- Will I get Wi-Fi devices which support the latest technology?
- What are the main advantages of Wi-Fi 6 technology?
- Will I get devices for free?
- What if I need more devices later?
- Will I get TV set-up-box (STB) devices for free?
- What if I need more Wi-Fi devices later?
- What is the cost of service installation?
- What is the cost of installing additional devices?
- How can I order a new Home+ subscription?
- How I can upgrade to new Home+ plans?
- What do I do with my services if I’m moving house?
- What is Fibre-to-the Room service?
- Why Fibre-to-the-Room service is better than regular WiFi?
- Can I activate FTTR service on Home+ GO, Prime Ent or Home+ plans?
- What if I need more rooms to cover than its provided as part of my plan?
- What if I relocate to a new address?
- Can I transfer my FTTR service?
- How many rooms you can connect?
- Do I need to rewire my house?