Ooredoo Plans, Offers and service Information and Terms & Conditions


Endless Data

Shahry 5G – S:

Gives 6 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 128Kbps and the customer can still enjoy unlimited access to the internet at the throttled speed.


Shahry 5G – M:

Gives 10 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 128Kbps and the customer can still enjoy unlimited access to the internet at the throttled speed.


Shahry 5G – L:

Gives 14 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 512Kbps and the customer can still enjoy unlimited access to the internet at the throttled speed


Shahry 5G – XL:

Gives 20 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 2Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed.

How to activate 5G on your device

To activate the service, SMS ‘5G’ to the 114 shortcode

If your SIM is under your customer name:

log in to your Ooredoo account using the App on your phone. Select your 5G data SIM Plan number and tap on the ‘Enable 5G’ button.


If your SIM is not under your customer name or if you are a B2B customer:

Open the Ooredoo App on your phone;

Select ‘My Number’;

Enter your mobile number and tap on ‘Get OTP’.

Once the OTP is received via SMS, enter the OTP on the App. Select your number in the App.

Tap the ‘Enable 5G’ button

eShop offer Terms and conditions

  • New customers who subscribe or upgrade their Hala to 5G Shahry S, M or L via eShop during 24/09/2020 – 23/09/2020 period, will get double data and 3 months subscription to Netflix as a gift
  • Customers who subscribe or upgrade their Hala number to a Shahry 5G S, M or L plan via the Ooredoo eShop will get double data and a 3-month subscription to Netflix as a gift.
  • Subscription to the Netflix offer will cancel your current subscription to other 5G benefits – STARZ PLAY or ErosNow. You can redeem other benefits once your Netflix offer expires.
  • This offer is for a Netflix Standard plan for 3 months valued at ($9.99/month). Changing your Netflix subscription plan to Basic or Premium will affect the offer period.
  • The Netflix offer can be used for a new Netflix subscription or your existing Netflix subscription. For existing Netflix subscribers, the value of the offer ($29.97) will be credited to your existing plan.
  • The Netflix gift can be redeemed only on accounts created and/or billed in Qatar.
  • After expiry of the Netflix offer, you will automatically be charged for further Netflix subscription. Subscription charges will be added to your Ooredoo bill for all new Netflix subscribers. Existing Netflix subscribers will be charged as per their existing payment method.
  • Customers can unsubscribe from Netflix through their Netflix account.
  • Bonus data has a higher priority of consumption over other allowances.
  • Offer is valid from 24/9/2020. Eligible customers must redeem the offer by 23/11/2020.
Shahry Terms & Conditions

  • International minutes included in the Shahry packs are valid for 121 countries*.
    our list of countries:

  • Shahry 5G - XL Pack has a dedicated local data allowance and roaming data allowance. Local data allowance cannot be used for roaming and roaming data allowance cannot be used locally in Qatar.
  • Shahry 5G - XL Pack roaming benefits are valid only with Ooredoo Passport partners.
  • “NO PERMANENT ROAMING” clause – Shahry 5G- XL service can be used for personal purposes only. Ooredoo will monitor the use of Shahry 5G - XL Packs and may, as appropriate, restrict the long-term continuous usage of Shahry 5G - XL in international roaming. Specific terms of such a restriction will be specified at the time of its introduction.
  • After consumption of Shahry 5G - XL Pack roaming data allowance, a special standard pay-as-you-go rate of QR1/MB will apply while roaming with Ooredoo Passport partners. Lebanon and Monaco have a different rate of QR5/MB, while ONAIR AR rate is QR15/MB When roaming on non-Passport partner networks customers will be charged standard roaming rates.
  • There will be no carryover of any allowances within the packs. Once the bill is issued, any unused allowance from the selected packs will be forfeited.
  • If a customer needs more allowances or additional add-ons such as Local Data Packs, International Packs, Local Calling Packs, the Ooredoo Passport pack, or an Ooredoo Monthly passport, subscriptions are available at an additional cost.
  • sEndless Internet pack, Shahry Saver Key, International Roaming Key, Landline Key, Friends and Family and International Pack add-ons are not available.
  • Shahry 5G Pack allowances are aligned with bill cycle.
  • Unlimited allowances are offered for reasonable use only and are subject to Ooredoo’s Fair Usage Policy (FUP) of 10,000 units per month.
  • Excessive and continued use of the service beyond that which, in Ooredoo's reasonable discretion, is used for normal consumer service and which, as a result, has the potential to negatively impact the quality of service available to other Ooredoo subscribers may result in cancellation of the service, service quality degradation or extra charges at standard rates.
  • The Fair Usage limit for local calling and SMS is set to 10,000 units per month
  • Customers will be charged at normal retail out-of-bundle rates after consuming local minutes/SMS/MMS and international minutes included in the pack.
  • To enable 5G access to network, go to the Ooredoo App and select the number you want to enable of 5G network on, and click on “ENABLE 5G” icon.
Endless Data

QATARNA 5G – Silver:

Gives 40 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 20Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed.


QATARNA 5G – Gold:

Gives 150 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 20Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed.


QATARNA 5G – Platinum:

Gives 500 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 20Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed.

How to activate 5G on your device?

To activate the service, SMS ‘5G’ to the 114 shortcode

If your SIM is under your customer name:

log in to your Ooredoo account using the App on your phone. Select your 5G data SIM Plan number and tap on the ‘Enable 5G’ button.


If your SIM is not under your customer name or if you are a B2B customer:

Open the Ooredoo App on your phone;

Select ‘My Number’;

Enter your mobile number and tap on ‘Get OTP’.

Once the OTP is received via SMS, enter the OTP on the App. Select your number in the App.

Tap the ‘Enable 5G’ button.

Easy-To-Remember (ETR) number discount

We’re giving new customers who only sign-up to a QATARNA 5G pack a discounted or free special number worth up to QR 6,000!

Discount value available for selected plan:

  • QATARNA 5G – Silver – QR 3000
  • QATARNA 5G – Gold – QR 4000
  • QATARNA 5G – Platinum – QR 6000

ETR discount is provided with condition that customer will use new line at least 12 months from day of subscription on same or higher value tariff plan.

Customers who got ETR discount will have to pay prorated value (based on remaining months) of used ETR discount If customer terminates line or downgrades tariff plan to lower value earlier than 12 months period

ETR number discount will be added to your next bill.

Here’s how to get your favourite number

Book your Special Number through the Ooredoo App or here on our Ooredoo website and visit any Ooredoo shop to choose the QATARNA 5G pack and collect your Special Number SIM pack.

Only special numbers priced at QR6000 or below are eligible for promotion.

Or get your hands on your new number at any Ooredoo shop; come along and use our touch-screen terminals to browse through available numbers for your desired number.

Qatarna Terms & Conditions

  • QATARNA 5G Pack has dedicated local data allowance and roaming data allowance. Local data allowance cannot be used for roaming and roaming data allowance cannot be used locally in Qatar.
  • The Fair Usage limit for local calling and SMS is set to 20,000 units per month.
  • International minutes included in the QATARNA 5G packs are valid for 121 countries*.
    our list of countries:

  • QATARNA 5G local data can be restored to full speed by subscribing to any of our Data Packs add-ons, or with Data Recharge cards.
  • QATARNA 5G Pack roaming benefits are valid only with Ooredoo Passport partners.
  • After consumption of QATARNA 5G Pack roaming data allowance, a special standard pay-as-you-go rate of QR1/MB will apply while roaming on Ooredoo Passport partners. Lebanon and Monaco have a different rate of QR5/MB, while ONAIR AR rate is QR15/MB. When roaming with networks other than Passport partner networks customers will be charged standard roaming rates.
  • When subscribed to Ooredoo Passport and connected to Ooredoo Passport partners, Passport allowances will be consumed first, followed by available QATARNA 5G Pack free roaming data allowance
  • “NO PERMANENT ROAMING” clause – QATARNA service can be used for personal purpose only. Ooredoo will monitor use of QATARNA 5G Packs and may, as appropriate, restrict the long-term continuous usage of QATARNA in international roaming. Specific terms of such restriction will be specified at the time of its introduction.
  • All add-on packs except for Data Pack 30 and Local calling Pack 30 are available for subscription with all QATARNA 5G Packs.
  • QATARNA 5G Pack allowances cannot be carried over.
  • QATARNA 5G Pack allowances are aligned with bill cycle.
  • Ooredoo have the right to change or remove any of the extra benefits provided (STARZ PLAY, Urban Point or beIN CONNECT).
  • To enable 5G access to network, go to the Ooredoo App and select the number you want to enable of 5G network on, and click on “ENABLE 5G” icon.
Eshop offer Terms and conditions

  • This offer is available to Existing Ooredoo customers who subscribing to new Shahry or Qatarna line or migrating their prepaid line via eShop
  • This offer is available exclusively via the eShop and no other channels
  • This offer is available until 31 July 2020
Endless Data

5G Data SIM – S:

Gives 10 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 64Kbps and the customer can still enjoy unlimited access to the internet at the throttled speed.


5G Data SIM – M:

Gives 25 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 128Kbps and the customer can still enjoy unlimited access to the internet at the throttled speed.


5G Data SIM – L:

Gives 100 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 1Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed.


5G Data SIM – XL:

Gives 200 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 2Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed.


5G Data SIM – MAX

Gives 500 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 20Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed.

How to activate 5G on your device?

To activate the service, SMS ‘5G’ to the 114 shortcode.

If your SIM is under your customer name:

log in to your Ooredoo account using the App on your phone. Select your 5G data SIM Plan number and tap on the ‘Enable 5G’ button.


If your SIM is not under your customer name or if you are a B2B customer:

Open the Ooredoo App on your phone;

Select ‘My Number’;

Enter your mobile number and tap on ‘Get OTP’.

Once the OTP is received via SMS, enter the OTP on the App. Select your number in the App.

Tap the ‘Enable 5G’ button.

Get Data Sim plan

For new customers, please visit an Ooredoo shop to get the service. You’ll find a list of open shops here

Data SIM Terms & Conditions

  • There will be no carryover of any allowances within the packs. Once the bill is issued, any unused allowance from the selected packs will be forfeited.
  • If a customer needs more data allowances, subscriptions are available at an additional cost.
  • 5G Data SIM allowances are aligned with bill cycle
  • To enable 5G access to network, go to the Ooredoo App and select the number you want to enable of 5G network on, and click on “ENABLE 5G” icon.
  • 5G Data SIM – L - Gives 100 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 1Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed.
  • 5G Data SIM – XL - Gives 200 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 2Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed
  • 5G Data SIM – MAX - Gives 500 GB of local data at full speed. After consuming 100% of allowances given, speed will be throttled to 20Mbps and the customer can still enjoy unlimited access to the internet at the throttled speed