The business benefits

The business benefits

Ooredoo provides two types of Service Level Agreements (SLAs):

Both types of SLAs can:

When an SLA is chosen, Ooredoo will outline agreed measures against which the service will be delivered. The level of service can be considered as a ‘target’ or ‘minimum’ level, giving customers a view of what to expect while providing a measurable target value that shows the level of service performance.

Benefit from the Ooredoo Advantage