SLA

Service Level Agreements - A sign of service excellence

It is widely accepted that the provision of data services should be governed by a “commitment”. At Ooredoo the data services we deliver to business customers can be backed by an SLA (service level agreement).
The role of SLAs

The role of SLAs

Ooredoo has adopted SLAs as part of its quality initiatives to improve customer focus, service delivery and organisational performance

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The business benefits

The business benefits

Base line assurances or full redundancy and diversity as a packaged solution

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Service proposition and commercial offer

Service proposition and commercial offer

Example of SLA framework

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