Collect Call FAQs
The Collect Call service allows Hala customers to request the receiving party (Ooredoo prepaid or postpaid only) to pay for the cost of the call originated by a Hala customer. The service is available only locally.
Accepting party is charged the same tariff as the originating party. Originating party is not charged.
Manage easily your mobile services through a user friendly menu without having to remeber short codes of each service. Simply dial *100# from your mobile and get access to following service:
Collect Call, Call Me Back, Call Back Roaming, Hala Top-up, Credit Transfer, Balance Inquiry.
Collect Call, Call Me Back, Call Back Roaming, Credit Transfer.
What is a Collect Call?
The Collect Call service allows Hala customers to request the receiving party (Ooredoo prepaid or postpaid only) to pay for the cost of the call originated by a Hala customer.
How to request a Collect Call?
To request a Collect Call, simply dial *102*recipient number#
What happens next after requesting a Collect Call?
After placing your request, Ooredoo will try to contact the requested mobile number. If the receiving party accepts the call, Ooredoo will call you and you’ll be instantly connected once the call is answered.
How much do I get charged?
If you accept the Collect Call, you will be charged exactly the same rate as originating a call.
When requesting a Collect Call you will not be charged. All charges are applied to the receiving party.
Who can originate a Collect Call?
Hala prepaid customers can only originate a Collect Call.
Who can receive a Collect Call?
Any Ooredoo mobile customer may receive a Collect Call.
Do I have to activate this service?
No, the service is automatically available to all Hala customers.
As receiving party do I have any control over the service?
Yes, you have full control over the Collect Call service as a receiving party. You can allow users, as family members to directly request Collect Calls without your approval, you can block general users directing a Collect Call request to you or even block the service. Simply dial *100# from your mobile and manage the service through a user friendly menu.
Can I request a Collect Call while roaming?
No, the service is only available locally.
What happens if the receiving party is roaming?
In that case the receiving party is roaming you will receive a Call Me Back message. A Collect Call can be only received locally.
I’m a pay monthly customer. How do I recognize Collect Calls on my bill?
Every Collect Call will be clearly marked in your bill including call duration and caller’s number.